Uptime Policy

If your server isn’t available for the guaranteed amount of the time within a given month, we will give you a pro-rated credit for the time.

While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn’t have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer “uptime guarantees” but make no mention of what happens if they don’t meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our guaranteed window.

Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

  • 100% – 99.9% uptime : No credit
  • 99.9% – 99.5% uptime : 5% credit
  • 99.5% – 99% uptime : 10% credit
  • 99% – 98% uptime : 15% credit
  • 98% – 95% uptime : 25% credit
  • Less than 95% uptime : 100% credit
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